Privacy Policy

At Elif Homes, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and how we protect it.

1. Information We Collect

• Personal Information: Name, email, phone number, and home address.
• Payment Information: When you make a payment, your card details are collected and processed directly by our payment processor, Stripe. We do not store your full card number on our servers.
• Usage Data: Interaction logs, device info, IP address, and platform activity.
• Uploaded Media: Photos, videos, documents, messages, and files.

2. How We Use Your Information

• Operate and improve our services
• Project communication and scheduling
• SMS and call notifications
• Process payments securely through Stripe
• Legal and security compliance

3. Phone Number Collection & Communication

We use your phone number to sign you in (via a one-time code) and for project updates and support.

Use of Twilio: SMS and calls are delivered via Twilio under industry-standard privacy safeguards. Message and data rates may apply, and message frequency varies based on your project activity.

Essential, transactional messages (such as sign-in codes and project status updates) cannot be opted out of while you use the Platform, as they are necessary to provide the service. If we ever send non-essential or promotional messages, you may opt out of those at any time by replying STOP, or by emailing help@elifhomes.com. Reply HELP for assistance.

4. Sharing Your Information

We do not sell your personal information for money. We share information only with trusted service providers who help us operate the Platform, including:

• Twilio — to deliver SMS and phone communications.
• Stripe — to process payments securely.
• Firebase / Google Cloud — to host our Platform and store your data securely.

As described in Section 5 below, we also work with Google and Meta for advertising purposes. Depending on where you live, this kind of relationship may be defined by law (for example, California's CPRA) as "sharing" even though no money changes hands — see Section 6 for how to opt out.

5. Analytics & Advertising

We use Google Ads and Meta (Facebook) Pixel to understand how visitors interact with our site and to measure the effectiveness of our advertising. These tools may set cookies and receive anonymous interaction data (such as which steps of a form you complete) — we do not send your name, phone number, or address to these services. This only occurs if you accept cookies via our cookie banner; you can decline at any time. See Section 6 below for more on your choices, or contact help@elifhomes.com to opt out.

6. Your Privacy Choices & California Rights

If you are a California resident, the CCPA/CPRA gives you the right to: know what personal information we collect and why; request deletion or correction of your information; opt out of the "sale" or "sharing" of your personal information; and not be discriminated against for exercising these rights.

To opt out of advertising-related sharing (Google Ads and Meta Pixel, described in Section 5), decline cookies when prompted by our cookie banner — this prevents those tools from loading in your browser entirely. If you already accepted cookies and want to change your mind, email help@elifhomes.com and we will honor your request.

To exercise any other rights described here, contact us at help@elifhomes.com. We will not charge you a different price or provide a different level of service for exercising your privacy rights.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

8. Data Security

Encryption, secure storage, and access controls are used to protect your information.

9. Children's Privacy

The Platform is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at help@elifhomes.com so we can delete it.

10. Changes to This Policy

Updates will be posted with a revised effective date.